{"id":1700,"date":"2026-08-18T15:49:46","date_gmt":"2026-08-18T12:49:46","guid":{"rendered":"https:\/\/zeeta.sa\/?page_id=1700"},"modified":"2026-08-18T15:51:08","modified_gmt":"2026-08-18T12:51:08","slug":"complaints-and-customer-service-policy","status":"publish","type":"page","link":"https:\/\/zeeta.sa\/ar\/complaints-and-customer-service-policy\/","title":{"rendered":"Complaints and Customer Service Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1700\" class=\"elementor elementor-1700\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c3b0116 e-flex e-con-boxed e-con e-parent\" data-id=\"c3b0116\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-50aefbc e-flex e-con-boxed e-con e-child\" data-id=\"50aefbc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9cb1d67 elementor-widget elementor-widget-text-editor\" data-id=\"9cb1d67\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #ffffff;\">At ZEETA, we are committed to providing a reliable shopping experience. We welcome customer feedback and complaints and strive to address them as quickly as possible.<\/span><\/p><h3><span style=\"color: #ffffff;\">1. Contacting Customer Service<\/span><\/h3><p><span style=\"color: #ffffff;\">Customers can contact us through the contact details available on the website:<\/span><\/p><p><span style=\"color: #ffffff;\">Email: <a style=\"color: #ffffff;\" href=\"mailto:info@zeeta.sa\">info@zeeta.sa<\/a><\/span><br \/><span style=\"color: #ffffff;\">Contact Number: 0567267389<\/span><\/p><h3><span style=\"color: #ffffff;\">2. Submitting a Complaint<\/span><\/h3><p><span style=\"color: #ffffff;\">When submitting a complaint, customers are encouraged to provide the following information:<\/span><\/p><ul><li><p><span style=\"color: #ffffff;\">Customer&#8217;s name.<\/span><\/p><\/li><li><p><span style=\"color: #ffffff;\">Order number.<\/span><\/p><\/li><li><p><span style=\"color: #ffffff;\">Mobile phone number.<\/span><\/p><\/li><li><p><span style=\"color: #ffffff;\">A clear description of the issue.<\/span><\/p><\/li><li><p><span style=\"color: #ffffff;\">Photos or videos of the issue, if available.<\/span><\/p><\/li><li><p><span style=\"color: #ffffff;\">Any documents or information that may help us process the complaint.<\/span><\/p><\/li><\/ul><h3><span style=\"color: #ffffff;\">3. Complaint Handling<\/span><\/h3><p><span style=\"color: #ffffff;\">After receiving a complaint, our customer service team will review the information provided and contact the customer when necessary to obtain additional details.<\/span><\/p><p><span style=\"color: #ffffff;\">We strive to process and respond to complaints as soon as reasonably possible, depending on the nature of the complaint and whether it requires product inspection, communication with the shipping company, or review by the relevant department.<\/span><\/p><h3><span style=\"color: #ffffff;\">4. Product Complaints<\/span><\/h3><p><span style=\"color: #ffffff;\">If there is an issue with a product, we may ask the customer to provide photos or videos or, where applicable, to provide the product for inspection, depending on the nature of the case.<\/span><\/p><p><span style=\"color: #ffffff;\">Submitting a complaint does not automatically mean that the complaint will be accepted. Each case will be evaluated in accordance with the applicable warranty terms, Exchange and Return Policy, and relevant laws and regulations.<\/span><\/p><h3><span style=\"color: #ffffff;\">5. Shipping Complaints<\/span><\/h3><p><span style=\"color: #ffffff;\">If there is an issue related to delivery or damage to a shipment, we will work with the shipping company to investigate the matter and take the appropriate action based on the circumstances.<\/span><\/p><h3><span style=\"color: #ffffff;\">6. Payment Complaints<\/span><\/h3><p><span style=\"color: #ffffff;\">If an amount has been charged but the order does not appear, or if there is an issue with the payment process, the customer should provide the transaction reference number or proof of payment, where available, so that we can verify the transaction with the payment service provider.<\/span><\/p><h3><span style=\"color: #ffffff;\">7. Consumer Rights Protection<\/span><\/h3><p><span style=\"color: #ffffff;\">This policy is not intended to restrict or limit any rights granted to consumers under the applicable laws and regulations of the Kingdom of Saudi Arabia.<\/span><\/p><p><span style=\"color: #ffffff;\">If an appropriate resolution cannot be reached, consumers may use the official channels designated for complaints and reports in accordance with applicable laws and regulations.<\/span><\/p><h3><span style=\"color: #ffffff;\">8. Suggestions<\/span><\/h3><p><span style=\"color: #ffffff;\">We welcome customer suggestions that can help us improve our products and services and enhance the overall shopping experience.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>At ZEETA, we are committed to providing a reliable shopping experience. We welcome customer feedback and complaints and strive to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1700","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complaints and Customer Service Policy - Zeeta<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/zeeta.sa\/ar\/complaints-and-customer-service-policy\/\" \/>\n<meta property=\"og:locale\" content=\"ar_AR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints and Customer Service Policy - Zeeta\" \/>\n<meta property=\"og:description\" content=\"At ZEETA, we are committed to providing a reliable shopping experience. We welcome customer feedback and complaints and strive to [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/zeeta.sa\/ar\/complaints-and-customer-service-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"Zeeta\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-18T12:51:08+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u0648\u0642\u062a \u0627\u0644\u0642\u0631\u0627\u0621\u0629 \u0627\u0644\u0645\u064f\u0642\u062f\u0651\u0631\" \/>\n\t<meta name=\"twitter:data1\" content=\"\u062f\u0642\u064a\u0642\u062a\u0627\u0646\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/zeeta.sa\\\/complaints-and-customer-service-policy\\\/\",\"url\":\"https:\\\/\\\/zeeta.sa\\\/complaints-and-customer-service-policy\\\/\",\"name\":\"Complaints and Customer Service Policy - Zeeta\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/zeeta.sa\\\/#website\"},\"datePublished\":\"2026-08-18T12:49:46+00:00\",\"dateModified\":\"2026-08-18T12:51:08+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/zeeta.sa\\\/complaints-and-customer-service-policy\\\/#breadcrumb\"},\"inLanguage\":\"ar\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/zeeta.sa\\\/complaints-and-customer-service-policy\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/zeeta.sa\\\/complaints-and-customer-service-policy\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/zeeta.sa\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Complaints and Customer Service Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/zeeta.sa\\\/#website\",\"url\":\"https:\\\/\\\/zeeta.sa\\\/\",\"name\":\"Zeeta\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/zeeta.sa\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/zeeta.sa\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ar\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/zeeta.sa\\\/#organization\",\"name\":\"Zeeta\",\"url\":\"https:\\\/\\\/zeeta.sa\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ar\",\"@id\":\"https:\\\/\\\/zeeta.sa\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/zeeta.sa\\\/wp-content\\\/uploads\\\/2026\\\/08\\\/WhatsApp-Image-2026-06-03-at-6.23.27-PM.jpeg\",\"contentUrl\":\"https:\\\/\\\/zeeta.sa\\\/wp-content\\\/uploads\\\/2026\\\/08\\\/WhatsApp-Image-2026-06-03-at-6.23.27-PM.jpeg\",\"width\":611,\"height\":578,\"caption\":\"Zeeta\"},\"image\":{\"@id\":\"https:\\\/\\\/zeeta.sa\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Complaints and Customer Service Policy - Zeeta","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/zeeta.sa\/ar\/complaints-and-customer-service-policy\/","og_locale":"ar_AR","og_type":"article","og_title":"Complaints and Customer Service Policy - Zeeta","og_description":"At ZEETA, we are committed to providing a reliable shopping experience. We welcome customer feedback and complaints and strive to [&hellip;]","og_url":"https:\/\/zeeta.sa\/ar\/complaints-and-customer-service-policy\/","og_site_name":"Zeeta","article_modified_time":"2026-08-18T12:51:08+00:00","twitter_card":"summary_large_image","twitter_misc":{"\u0648\u0642\u062a \u0627\u0644\u0642\u0631\u0627\u0621\u0629 \u0627\u0644\u0645\u064f\u0642\u062f\u0651\u0631":"\u062f\u0642\u064a\u0642\u062a\u0627\u0646"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/zeeta.sa\/complaints-and-customer-service-policy\/","url":"https:\/\/zeeta.sa\/complaints-and-customer-service-policy\/","name":"Complaints and Customer Service Policy - Zeeta","isPartOf":{"@id":"https:\/\/zeeta.sa\/#website"},"datePublished":"2026-08-18T12:49:46+00:00","dateModified":"2026-08-18T12:51:08+00:00","breadcrumb":{"@id":"https:\/\/zeeta.sa\/complaints-and-customer-service-policy\/#breadcrumb"},"inLanguage":"ar","potentialAction":[{"@type":"ReadAction","target":["https:\/\/zeeta.sa\/complaints-and-customer-service-policy\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/zeeta.sa\/complaints-and-customer-service-policy\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/zeeta.sa\/"},{"@type":"ListItem","position":2,"name":"Complaints and Customer Service Policy"}]},{"@type":"WebSite","@id":"https:\/\/zeeta.sa\/#website","url":"https:\/\/zeeta.sa\/","name":"Zeeta","description":"","publisher":{"@id":"https:\/\/zeeta.sa\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/zeeta.sa\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ar"},{"@type":"Organization","@id":"https:\/\/zeeta.sa\/#organization","name":"Zeeta","url":"https:\/\/zeeta.sa\/","logo":{"@type":"ImageObject","inLanguage":"ar","@id":"https:\/\/zeeta.sa\/#\/schema\/logo\/image\/","url":"https:\/\/zeeta.sa\/wp-content\/uploads\/2026\/08\/WhatsApp-Image-2026-06-03-at-6.23.27-PM.jpeg","contentUrl":"https:\/\/zeeta.sa\/wp-content\/uploads\/2026\/08\/WhatsApp-Image-2026-06-03-at-6.23.27-PM.jpeg","width":611,"height":578,"caption":"Zeeta"},"image":{"@id":"https:\/\/zeeta.sa\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/zeeta.sa\/ar\/wp-json\/wp\/v2\/pages\/1700","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zeeta.sa\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/zeeta.sa\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/zeeta.sa\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/zeeta.sa\/ar\/wp-json\/wp\/v2\/comments?post=1700"}],"version-history":[{"count":0,"href":"https:\/\/zeeta.sa\/ar\/wp-json\/wp\/v2\/pages\/1700\/revisions"}],"wp:attachment":[{"href":"https:\/\/zeeta.sa\/ar\/wp-json\/wp\/v2\/media?parent=1700"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}