{"id":1684,"date":"2026-08-18T15:39:55","date_gmt":"2026-08-18T12:39:55","guid":{"rendered":"https:\/\/zeeta.sa\/?page_id=1684"},"modified":"2026-08-18T15:41:27","modified_gmt":"2026-08-18T12:41:27","slug":"shipping-and-delivery-policy","status":"publish","type":"page","link":"https:\/\/zeeta.sa\/en\/shipping-and-delivery-policy\/","title":{"rendered":"Shipping and Delivery Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1684\" class=\"elementor elementor-1684\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c3b0116 e-flex e-con-boxed e-con e-parent\" data-id=\"c3b0116\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-50aefbc e-flex e-con-boxed e-con e-child\" data-id=\"50aefbc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9cb1d67 elementor-widget elementor-widget-text-editor\" data-id=\"9cb1d67\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #ffffff;\">At ZEETA, we strive to deliver customer orders safely and as quickly as possible. Shipping and delivery services are carried out through shipping companies and delivery service providers approved by the store.<\/span><\/p><h3>\u00a0<\/h3><h3><span style=\"color: #ffffff;\">1. Delivery Areas<\/span><\/h3><p><span style=\"color: #ffffff;\">We provide delivery services within the Kingdom of Saudi Arabia, subject to delivery availability in the area or city specified in the order.<\/span><\/p><p><span style=\"color: #ffffff;\">Shipping availability and costs may vary depending on the city, product type, size, and weight.<\/span><\/p><h3>\u00a0<\/h3><h3><span style=\"color: #ffffff;\">2. Order Processing Time<\/span><\/h3><p><span style=\"color: #ffffff;\">Orders are processed and prepared after payment has been confirmed and the order details have been verified.<\/span><\/p><p><span style=\"color: #ffffff;\">Orders are usually prepared within:<\/span><\/p><p><span style=\"color: #ffffff;\">1\u20133 business days<\/span><\/p><p><span style=\"color: #ffffff;\">Processing may take longer for certain products or special orders. Customers will be notified when applicable.<\/span><\/p><h3>\u00a0<\/h3><h3><span style=\"color: #ffffff;\">3. Delivery Time<\/span><\/h3><p><span style=\"color: #ffffff;\">After the order has been handed over to the shipping company, the estimated delivery time is approximately:<\/span><\/p><p><span style=\"color: #ffffff;\">2\u20137 business days<\/span><\/p><p><span style=\"color: #ffffff;\">Delivery times may vary depending on the city, shipping company, and operational circumstances.<\/span><\/p><p><span style=\"color: #ffffff;\">The stated delivery period is an estimate and does not constitute a guaranteed delivery date unless a specific delivery date has been agreed upon with the customer.<\/span><\/p><h3>\u00a0<\/h3><h3><span style=\"color: #ffffff;\">4. Shipping Fees<\/span><\/h3><p><span style=\"color: #ffffff;\">Shipping fees, if applicable, will be displayed during the checkout process before payment is completed.<\/span><\/p><p><span style=\"color: #ffffff;\">The store may offer promotions that include free shipping, subject to the terms and conditions specified in the relevant promotion.<\/span><\/p><h3>\u00a0<\/h3><h3><span style=\"color: #ffffff;\">5. Order Tracking<\/span><\/h3><p><span style=\"color: #ffffff;\">When a tracking number is available, it will be provided to the customer through the communication method available to the store. The tracking number can be used to monitor the shipment status through the shipping company&#8217;s tracking system.<\/span><\/p><h3>\u00a0<\/h3><h3><span style=\"color: #ffffff;\">6. Receiving the Order<\/span><\/h3><p><span style=\"color: #ffffff;\">Customers are responsible for ensuring that their delivery address and mobile phone number are accurate when placing an order.<\/span><\/p><p><span style=\"color: #ffffff;\">If delivery cannot be completed due to incorrect information or the inability to contact the customer, delivery may need to be rescheduled, and the customer may be responsible for any additional fees charged by the shipping provider, depending on the circumstances.<\/span><\/p><h3>\u00a0<\/h3><h3><span style=\"color: #ffffff;\">7. Large Products or Vehicles<\/span><\/h3><p><span style=\"color: #ffffff;\">Some ZEETA products, such as bicycles and electric vehicles, may require special shipping arrangements due to their size, weight, or nature.<\/span><\/p><p><span style=\"color: #ffffff;\">The customer may be contacted after placing the order to coordinate the appropriate delivery method and schedule.<\/span><\/p><h3>\u00a0<\/h3><h3><span style=\"color: #ffffff;\">8. Delays<\/span><\/h3><p><span style=\"color: #ffffff;\">Delivery delays may occur due to circumstances beyond the store&#8217;s control, including weather conditions, operational circumstances, shipping company issues, peak seasons, and public holidays.<\/span><\/p><p><span style=\"color: #ffffff;\">In all cases, we will make reasonable efforts to track the shipment and assist the customer in reaching an appropriate solution.<\/span><\/p><h3>\u00a0<\/h3><h3><span style=\"color: #ffffff;\">9. Damaged Shipments<\/span><\/h3><p><span style=\"color: #ffffff;\">Upon receiving the product, customers are advised to inspect the package and product whenever possible.<\/span><\/p><p><span style=\"color: #ffffff;\">If there is visible damage caused during shipping, the customer should contact customer service as soon as possible and provide clear photos of the product, packaging, and order number.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>At ZEETA, we strive to deliver customer orders safely and as quickly as possible. Shipping and delivery services are carried [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1684","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Shipping and Delivery Policy - Zeeta<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/zeeta.sa\/en\/shipping-and-delivery-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shipping and Delivery Policy - Zeeta\" \/>\n<meta property=\"og:description\" content=\"At ZEETA, we strive to deliver customer orders safely and as quickly as possible. 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