Welcome to ZEETA Store, operated by Voltraid Ltd. We respect the privacy of our customers and are committed to protecting their personal data and handling it in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia, including the Personal Data Protection Law (PDPL) and related regulations.

1. Data We Collect

We may collect the information necessary to process your orders and provide our services, including:

• Full name.

• Mobile phone number.

• Email address.

• Delivery address.

• Order details and products purchased.

• Billing and payment information necessary to process the order.

• Any information you provide when contacting customer service or submitting a complaint.

• Technical information related to your use of the website, such as device type, browser type, and IP address, when necessary for security and technical purposes.

2. Purpose of Collecting Data

We use personal data for the following purposes:

• Processing and fulfilling orders.

• Confirming orders and communicating with customers.

• Delivering products to the specified address.

• Issuing invoices and necessary documents.

• Providing after-sales and warranty services.

• Processing returns, exchanges, and complaints.

• Improving the user experience and website.

• Protecting the website against fraud and unauthorized or unlawful use.

• Complying with applicable legal, tax, and accounting requirements.

• Sending promotional offers and marketing updates when consent has been obtained or when permitted by applicable law.

3. Sharing of Data

We do not sell or rent customers’ personal data to third parties.

We may share only the necessary data with entities or service providers that assist us in fulfilling orders, such as shipping companies, payment service providers, hosting providers, and technical service providers, to the extent necessary to provide the service or comply with applicable legal requirements.

We may also disclose personal data to government authorities or competent bodies when required or permitted under the applicable laws and regulations of the Kingdom of Saudi Arabia.

4. Data Protection

We take appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or loss.

We also use appropriate security measures for our website, including secure HTTPS connections where available.

5. Cookies

The website may use cookies to improve the user experience, remember certain preferences, analyze website usage, and improve our services.

Users can control cookies through their browser settings. Please note that disabling certain cookies may affect some website functionality.

6. Data Retention

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, or for the period required by applicable laws and relevant legal, tax, and accounting obligations.

7. Data Subject Rights

In accordance with applicable laws and regulations, data subjects have the rights granted to them by law, including rights relating to accessing their personal data, requesting its correction, and exercising other rights applicable to their circumstances, subject to the relevant procedures and regulatory requirements.

For any request relating to personal data, you may contact us using the contact details provided below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services or applicable laws and regulations. Any updated version will be published on this page.

9. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal data, you can contact us through:

Company: Voltraid Ltd.
Store: ZEETA
Email: info@zeeta.sa
Phone: 0567267389
Address: Jeddah, Kingdom of Saudi Arabia