At ZEETA, we are committed to providing a reliable shopping experience. We welcome customer feedback and complaints and strive to address them as quickly as possible.

1. Contacting Customer Service

Customers can contact us through the contact details available on the website:

Email: info@zeeta.sa
Contact Number: 0567267389

2. Submitting a Complaint

When submitting a complaint, customers are encouraged to provide the following information:

• Customer’s name.

• Order number.

• Mobile phone number.

• A clear description of the issue.

• Photos or videos of the issue, if available.

• Any documents or information that may help us process the complaint.

3. Complaint Handling

After receiving a complaint, our customer service team will review the information provided and contact the customer when necessary to obtain additional details.

We strive to process and respond to complaints as soon as reasonably possible, depending on the nature of the complaint and whether it requires product inspection, communication with the shipping company, or review by the relevant department.

4. Product Complaints

If there is an issue with a product, we may ask the customer to provide photos or videos or, where applicable, to provide the product for inspection, depending on the nature of the case.

Submitting a complaint does not automatically mean that the complaint will be accepted. Each case will be evaluated in accordance with the applicable warranty terms, Exchange and Return Policy, and relevant laws and regulations.

5. Shipping Complaints

If there is an issue related to delivery or damage to a shipment, we will work with the shipping company to investigate the matter and take the appropriate action based on the circumstances.

6. Payment Complaints

If an amount has been charged but the order does not appear, or if there is an issue with the payment process, the customer should provide the transaction reference number or proof of payment, where available, so that we can verify the transaction with the payment service provider.

7. Consumer Rights Protection

This policy is not intended to restrict or limit any rights granted to consumers under the applicable laws and regulations of the Kingdom of Saudi Arabia.

If an appropriate resolution cannot be reached, consumers may use the official channels designated for complaints and reports in accordance with applicable laws and regulations.

8. Suggestions

We welcome customer suggestions that can help us improve our products and services and enhance the overall shopping experience.