At ZEETA, we strive to deliver customer orders safely and as quickly as possible. Shipping and delivery services are carried out through shipping companies and delivery service providers approved by the store.

1. Delivery Areas

We provide delivery services within the Kingdom of Saudi Arabia, subject to delivery availability in the area or city specified in the order.

Shipping availability and costs may vary depending on the city, product type, size, and weight.

2. Order Processing Time

Orders are processed and prepared after payment has been confirmed and the order details have been verified.

Orders are usually prepared within:

1–3 business days

Processing may take longer for certain products or special orders. Customers will be notified when applicable.

3. Delivery Time

After the order has been handed over to the shipping company, the estimated delivery time is approximately:

2–7 business days

Delivery times may vary depending on the city, shipping company, and operational circumstances.

The stated delivery period is an estimate and does not constitute a guaranteed delivery date unless a specific delivery date has been agreed upon with the customer.

4. Shipping Fees

Shipping fees, if applicable, will be displayed during the checkout process before payment is completed.

The store may offer promotions that include free shipping, subject to the terms and conditions specified in the relevant promotion.

5. Order Tracking

When a tracking number is available, it will be provided to the customer through the communication method available to the store. The tracking number can be used to monitor the shipment status through the shipping company’s tracking system.

6. Receiving the Order

Customers are responsible for ensuring that their delivery address and mobile phone number are accurate when placing an order.

If delivery cannot be completed due to incorrect information or the inability to contact the customer, delivery may need to be rescheduled, and the customer may be responsible for any additional fees charged by the shipping provider, depending on the circumstances.

7. Large Products or Vehicles

Some ZEETA products, such as bicycles and electric vehicles, may require special shipping arrangements due to their size, weight, or nature.

The customer may be contacted after placing the order to coordinate the appropriate delivery method and schedule.

8. Delays

Delivery delays may occur due to circumstances beyond the store’s control, including weather conditions, operational circumstances, shipping company issues, peak seasons, and public holidays.

In all cases, we will make reasonable efforts to track the shipment and assist the customer in reaching an appropriate solution.

9. Damaged Shipments

Upon receiving the product, customers are advised to inspect the package and product whenever possible.

If there is visible damage caused during shipping, the customer should contact customer service as soon as possible and provide clear photos of the product, packaging, and order number.